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Refund policy

Refund, Exchange & Return Policy

Last updated: 8/2/2026

This policy is issued by GR8FL LLC, a Florida limited liability company doing business as GR8FL GOODs (“GR8FL GOODs,” “we,” “us,” or “our”).

GR8FL GOODs operates this website, online store, the GR8FL GIFTS Studio™, and the related information, tools, products, and services made available through them, collectively referred to as the “Services.”

This policy applies to physical GR8FL GOODies™, the GR8FL GIFTS Studio™ digital service, personalized digital content, and other products sold by GR8FL GOODs™.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

Physical GR8FL GOODies — Voluntary 30-Day Return Policy

In addition to any mandatory consumer rights, we offer a voluntary 30-day return policy on eligible physical products. You have 30 days after receiving an eligible item to request a return.

To qualify under our voluntary return policy, the item must generally be in the same condition in which you received it, unworn or unused, with any original tags, and in its original packaging. You must also provide a receipt or other proof of purchase.

These voluntary return conditions do not restrict any legal right that allows a customer to inspect or handle an item to the extent reasonably necessary to determine its nature, characteristics, and functionality.

To request a return, contact gr8flgoods@gmail.com before sending the item back. Items returned without prior authorization may not be accepted.

Print-on-Demand Products

Most GR8FL GOODies are produced only after an order is placed.

Except where applicable law provides otherwise, print-on-demand products are not eligible for a voluntary return or exchange because the customer selected the wrong size or color or changed their mind.

This restriction does not apply:

  • When the product is defective, damaged, incorrectly produced, or not as described;

  • When we sent the wrong product; or

  • When applicable consumer law provides a right to cancel or return a standard, non-personalized product.

A product is not necessarily considered customized or personalized merely because it was printed after the order was placed or because the customer selected from standard sizes, colors, designs, or other preset options.

Products created using customer-supplied names, photographs, messages, measurements, or other individual specifications may be considered custom or clearly personalized and may not qualify for a change-of-mind return where applicable law permits.

For products created using Direct-to-Garment printing, print placement may vary by up to approximately 0.5 inch. A minor placement variation within this tolerance is not ordinarily considered a manufacturing defect.

European Union and United Kingdom Physical-Product Cancellations

Consumers located in the European Union or United Kingdom may have the right to cancel an eligible online purchase of standard, non-personalized physical goods without giving a reason.

For qualifying physical goods:

  • You must notify us of your decision to cancel within 14 days after receiving the goods;

  • After notifying us, you must return the goods within the legally required period, generally 14 days;

  • You are responsible for the direct cost of returning a non-defective item unless we agree otherwise or applicable law requires us to pay;

  • We will refund the price of the qualifying goods and the cost of the least expensive standard delivery option offered for the order, where required by law; and

  • We may reduce the refund if the value of the goods has been diminished by handling beyond what is reasonably necessary to inspect them.

The statutory change-of-mind cancellation right may not apply to goods made to your individual specifications or clearly personalized for you.

Damages, Defects, and Incorrect Items

Please inspect your physical order after delivery and contact us promptly if an item is defective, damaged, incorrectly produced, not as described, or if you receive the wrong item.

For our expedited damage-resolution process, please contact us within 30 days after delivery. Email gr8flgoods@gmail.com and include:

  • Your name;

  • Your order number;

  • A description of the issue; and

  • Clear photographs showing the product and the problem.

After reviewing the issue, we may offer an appropriate remedy, such as a replacement, reprint, repair, price reduction, or refund.

Our request that customers report problems within 30 days supports faster resolution but does not shorten or eliminate any longer statutory rights that may apply to faulty or nonconforming products.

If a return is required, we will provide instructions explaining how and where to send the item. Do not send an item back before receiving return instructions.

GR8FL GIFTS™ Digital Products and Services

The GR8FL GIFTS experience may include:

  • Access to the interactive GR8FL GIFTS Studio and its creation, editing, generation, regeneration, and personalization tools, referred to as the “Studio Service”; and

  • Personalized digital content, including GR8FL GRAM™ tribute letters, video scripts, livestream-submission text, GR8FL 4EVR WALL™ tribute text, graphics, and other electronically generated or delivered materials, referred to as “Digital Content.”

Except where applicable law provides otherwise, the digital portions of a GR8FL GIFTS purchase are non-returnable, non-exchangeable, and non-refundable once the purchaser first logs into or otherwise accesses the GR8FL GIFTS Studio.

Customers located in the European Union or United Kingdom may have a 14-day cancellation right. Before receiving immediate Studio access or beginning the creation and supply of personalized Digital Content, those customers will be asked to provide the applicable express requests, consents, and acknowledgments.

Please review the complete GR8FL GIFTS Digital Products and Services Terms for information about:

  • Immediate access to the Studio Service;

  • Immediate creation and supply of Digital Content;

  • EU and UK cancellation rights;

  • Proportionate charges for Studio Services already provided;

  • When cancellation rights may end; and

  • Optional public celebration features.

Digital Technical Issues

If a technical issue prevents you from accessing the GR8FL GIFTS Studio or receiving a purchased digital deliverable, contact gr8flgoods@gmail.com.

We will make reasonable efforts to:

  • Restore your Studio access;

  • Correct a generation or delivery error;

  • Regenerate affected content; or

  • Resend the affected deliverable at no additional charge.

If we are unable to provide the purchased Studio Service or Digital Content because of an error on our part, we will provide an appropriate remedy, which may include a price reduction or refund when required by applicable law.

If you are dissatisfied with the wording or style of AI-assisted content, you may use the available regeneration or editing tools or contact us for assistance. Subjective dissatisfaction with the style or wording of generated content does not, by itself, qualify the purchase for a refund after Studio access or Digital Content creation has begun, except where applicable law provides otherwise.

Cancellations

Physical Products

Please contact us as soon as possible if you need to cancel a physical-product order.

We may be able to stop an order before it enters production. Once a print-on-demand order has been submitted for production, we may be unable to stop its manufacture or shipment.

Our operational inability to stop production does not limit any mandatory cancellation right that applies to an eligible EU or UK purchase.

Digital Products and Services

Except where applicable law provides otherwise, a request to cancel the digital portion of a GR8FL GIFTS purchase must be received before the purchaser first accesses the GR8FL GIFTS Studio.

EU and UK customers should review the GR8FL GIFTS Digital Products and Services Terms for the cancellation rules that apply to the Studio Service and personalized Digital Content.

Exceptions and Non-Returnable Items

Except where applicable law provides otherwise, our voluntary return policy does not cover:

  • Perishable goods;

  • Custom or clearly personalized products;

  • Personal-care products that cannot safely be resold;

  • Gift cards;

  • Sale or clearance items;

  • Digital products after the applicable access, creation, or delivery cutoff; or

  • Products returned in a condition that makes them ineligible under this policy.

These exclusions do not affect legal rights relating to products that are defective, damaged, unsafe, incorrectly supplied, or not as described.

Exchanges

For an eligible physical product, the fastest way to receive a different item is generally to return the original item and, after the return is accepted, place a separate order.

Print-on-demand items are not eligible for a voluntary exchange because the customer selected the wrong size or color or changed their mind, except where applicable law provides otherwise.

Digital products and Studio access cannot be exchanged after the applicable non-refundable cutoff.

Refund Processing

For voluntary physical-product returns, we will notify you after receiving and inspecting the returned item and will tell you whether the refund has been approved.

Approved refunds will be issued to the original payment method unless applicable law requires another method. Your bank, card issuer, or payment provider may need additional time to post the refund.

For statutory EU or UK cancellations, refunds will be issued within the period required by applicable law. For returned physical goods, we may withhold the refund until we receive the goods or receive evidence that they have been returned, where legally permitted.

Shipping charges and return-shipping costs will be handled according to this policy and applicable law.

Contact Us

For questions about returns, exchanges, cancellations, technical issues, or refunds, contact:

GR8FL LLC
Doing business as GR8FL GOODs
Mailing address: 2125 Biscayne Blvd., Ste 204, #17022
Miami, FL 33137
Email: gr8flgoods@gmail.com