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Terms of service

Last updated: August 2, 2026

OVERVIEW
These Terms of Service are issued by GR8FL LLC, a Florida limited liability company doing business as GR8FL GOODs (“GR8FL GOODs,” “we,” “us,” or “our”).

GR8FL GOODs operates this website, online store, the GR8FL GIFTS Studio™, and the related information, tools, products, and services made available through them, collectively referred to as the “Services.”

By accessing or using the Services, creating an account, submitting information, or purchasing a product or service from us, you agree to these Terms of Service (“Terms”) and the policies and product-specific terms incorporated into them by reference. If you do not agree to these Terms, you must not access or use the Services.

These Terms apply to website visitors, customers, account holders, and anyone who submits content or information through the Services.

Certain products and services are also governed by additional policies and product-specific terms, including our:

These policies are incorporated into these Terms by reference. If a product-specific term conflicts with these general Terms, the more specific term will control for that product or service, except where mandatory law requires otherwise.

New features, tools, or services added to the Services will also be subject to these Terms unless separate terms are provided. Changes to these Terms will be handled as described in Section 19. The version of the Terms in effect when an order is placed will generally govern that order.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to offer and sell products and services through this website.

SECTION 1 - ONLINE STORE TERMS AND AGE REQUIREMENTS
You may access our website and purchase general merchandise subject to any age, payment, or legal-capacity requirements that apply in your place of residence. The age restrictions described below apply specifically to the GR8FL GIFTS experience and do not apply to the purchase of ordinary GR8FL GOODs merchandise.

GR8FL GIFTS Age Requirement

Participation in the GR8FL GIFTS experience is limited to adults age 18 or older.

Both the person purchasing or creating the gift, referred to as the “Giver,” and the person receiving the gift, referred to as the “Gifted,” must be at least 18 years old.

By purchasing or beginning a GR8FL GIFTS experience, the Giver represents and confirms that:

  • The Giver is at least 18 years old;
  • The Gifted is at least 18 years old;
  • The age information provided is truthful and accurate; and
  • The GR8FL GIFTS experience is not being created for or on behalf of a person under 18.

The Gifted will be required to separately confirm that they are at least 18 years old before completing any authorization, release, consent, or participation form.

We may decline, suspend, or cancel a GR8FL GIFTS order or experience if either the Giver or Gifted does not meet the age requirement or if we are unable to reasonably confirm eligibility. Any applicable cancellation or refund will be handled according to the relevant product terms and our Refund, Exchange & Return Policy.

You may not use our products or Services for any illegal or unauthorized purpose or violate applicable laws while using the Services, including intellectual-property, privacy, and publicity laws.

You must not transmit viruses, malware, or other harmful or destructive code.

A breach of these Terms may result in suspension or termination of access as described in Section 16.

SECTION 2 - GENERAL CONDITIONS
We may refuse or restrict service when reasonably necessary to address fraud, unlawful activity, security risks, violations of these Terms, product limitations, or other legitimate business or legal concerns.

Information submitted through the Services may be transmitted through third-party networks and systems and may be reformatted as reasonably necessary to meet technical requirements. Payment information is processed through Shopify and applicable payment providers in accordance with their security practices and privacy policies.

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services, access to the Services, or contact made available through the Services without our express written permission, except where applicable law permits otherwise.

The headings in these Terms are included for convenience and do not limit or otherwise affect their interpretation.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We make reasonable efforts to provide accurate and current information about our products and Services. General educational, historical, or informational content may not always reflect the latest developments and should not be treated as professional advice.

Product descriptions, prices, order terms, and legally required disclosures will be handled in accordance with applicable law.

If we discover a material error relating to a product, service, price, or accepted order, we will notify the affected customer and provide an appropriate correction, cancellation, refund, or other remedy where required.

SECTION 4 - MODIFICATIONS TO SERVICES AND PRICES
Prices and product offerings may change from time to time. A price change will not affect an order that we have already accepted unless the customer expressly agrees or applicable law permits the change.

We may modify, suspend, or discontinue future products, features, or services. When a customer has already purchased a product or service, we will continue to honor the applicable order terms or provide an appropriate replacement, price reduction, refund, or other remedy where required by applicable law.

We may temporarily suspend access when reasonably necessary for maintenance, security, legal compliance, or circumstances beyond our reasonable control. We will make reasonable efforts to minimize disruptions to paid services.

Nothing in this section limits any mandatory consumer rights.

SECTION 5 - PRODUCTS, DIGITAL SERVICES, AND POLICIES
Our offerings may include physical products, access to interactive digital services, personalized digital content, community access, and optional public celebration features.

The availability, contents, eligibility requirements, and principal characteristics of each product or service will be described on the applicable product page.

Purchases and use of our products and services are also governed by the following policies, which are incorporated into these Terms by reference:

Please review these policies before purchasing or submitting personal information.

Product colors, images, and visual representations may appear differently depending on a customer’s screen, device, settings, printing process, or production method. Minor visual variations are not necessarily defects. This does not affect rights relating to products that are defective, incorrectly produced, unsafe, or materially different from their description.

Nothing in these Terms excludes or restricts rights that cannot legally be excluded or restricted.

SECTION 5A - GR8FL GIFTS DIGITAL PRODUCTS AND SERVICES
A GR8FL GIFTS purchase may include:

  • Access to the GR8FL GIFTS Studio and its interactive creation, editing, generation, regeneration, and personalization tools, referred to as the “Studio Service”;
  • Personalized digital content, including GR8FL GRAM™ tribute letters, video scripts, livestream-submission text, GR8FL 4EVR WALL™ tribute text, graphics, and other electronically generated or delivered materials, referred to as “Digital Content”;
  • Physical GR8FL GOODies™, when included in the purchased package; and
  • Optional public celebration features, when separately approved and authorized.

Except where applicable law provides otherwise, the digital portions of a purchase become non-returnable, non-exchangeable, and non-refundable once the purchaser first logs into or otherwise accesses the GR8FL GIFTS Studio.

Customers located in the European Union or United Kingdom may have additional cancellation rights. Customers who request Studio access or the creation of Digital Content before the end of an applicable cancellation period must provide the required express requests, consents, and acknowledgments before access or creation begins.

The complete rules governing Studio access, Digital Content, cancellations, technical failures, refunds, and optional public features are contained in the GR8FL GIFTS Digital Products and Services Terms.

The general acceptance of these Terms does not replace any separate express consent or acknowledgment required by applicable law.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools that we do not monitor and over which we have no control or input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. Nothing in this section limits any mandatory consumer rights.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products, and services available via our Services may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party. 

SECTION 9 - CUSTOMER CONTENT, GIFT MATERIALS, AND FEEDBACK

Customer Content

“Customer Content” includes text, names, stories, photographs, recordings, videos, messages, prompts, responses, and other material submitted through our website, forms, Studio, email, or related services.

As between you and GR8FL LLC, you retain any ownership rights you have in your Customer Content. The person receiving a GR8FL GIFTS experience is referred to in these Terms as the “Gifted.”

You grant GR8FL LLC and its service providers a limited, non-exclusive, worldwide license to host, store, copy, process, format, adapt, and use Customer Content only as reasonably necessary to:

  • Provide the products and services you requested;
  • Generate and deliver private gift materials;
  • Operate, maintain, secure, and improve the Services;
  • Provide customer support;
  • Prevent misuse or fraud; and
  • Comply with applicable law.

This limited license does not authorize us to publicly post, livestream, advertise, or promote private gift materials.

Public Use

We will not publicly use the Gifted’s name, image, likeness, voice, personal story, tribute materials, or other identifying information unless the applicable public use has been separately authorized by the person whose information is involved.

Authorization for one public use does not automatically authorize another use. For example, permission for a GR8FL 4EVR WALL posting does not automatically authorize livestream, social media, advertising, or other promotional use.

Optional public features may be subject to review, scheduling, community standards, content requirements, and the receipt of all required permissions. Submission does not guarantee publication or livestream recognition.

Your Responsibilities

You represent that:

  • You have the legal right to submit the Customer Content;
  • Your submission does not knowingly infringe another person’s copyright, privacy, publicity, trademark, or other legal rights;
  • You will not impersonate another person or knowingly submit materially false or unlawful information; and
  • You will not submit another person’s highly sensitive information without that person’s informed permission or another valid legal basis.

Submitting information about another person does not authorize you to provide public-use consent on behalf of a competent adult unless you have documented legal authority to act for that person.

Feedback

If you voluntarily provide suggestions, ideas, or general feedback about GR8FL GOODs, we may use that feedback to improve our business without compensation or restriction.

This feedback provision does not apply to private tribute materials, personal stories, photographs, recordings, gift content, or other Customer Content submitted to create a GR8FL GIFTS experience.

SECTION 10 - PERSONAL INFORMATION
Our collection and use of personal information are governed by our Privacy Policy.

When a purchaser provides information about the Gifted or another individual, we may contact that individual to provide an applicable privacy notice, verify information, obtain permissions, or fulfill the requested gift experience.

The purchaser’s acceptance of these Terms does not replace any privacy notice, consent, release, or public-use authorization that must be obtained directly from another individual.

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on our website or within the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, availability, or other matters.

We reserve the right to correct errors and update inaccurate information. If we discover a material error affecting an order after it has been placed, we will notify the customer promptly and provide an appropriate correction, cancellation, refund, or other remedy where required by applicable law.

Nothing in this section allows us to make a material change to an accepted order without the customer’s agreement unless applicable law permits the change.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services or of any related website, other websites, or the Internet; (h) to scrape, harvest, collect, or track another person’s personal information without authorization or another lawful basis; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) to submit or distribute content that is unlawful, threatening, exploitative, or otherwise prohibited by these Terms; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Services or any related website for violating any of the prohibited uses. 

SECTION 13 - DISCLAIMERS AND LIMITATION OF LIABILITY
We do not guarantee that the website, GR8FL GIFTS Studio, or other digital services will always be uninterrupted, available, secure, or error-free. Temporary interruptions may occur because of maintenance, technical problems, third-party providers, security concerns, or circumstances beyond our reasonable control.

AI-assisted and customer-guided outputs may require review and editing. Customers are responsible for reviewing generated letters, scripts, submissions, and other materials before sending, recording, approving, or publishing them.

We do not guarantee that generated content will perfectly reflect every customer preference or produce a particular emotional, personal, business, or promotional result. Subjective dissatisfaction with the style or wording of generated material does not, by itself, create a right to a refund after the applicable non-refundable cutoff.

Nothing in these Terms excludes or limits:

  • Liability that cannot lawfully be excluded or limited;
  • Liability for death or personal injury caused by negligence where such liability cannot be excluded;
  • Liability for fraud or fraudulent misrepresentation;
  • A customer’s mandatory statutory rights regarding goods, digital content, or services; or
  • Any remedies required when a product, Digital Content, or Studio Service is faulty, unavailable, incorrectly supplied, or not as described.

To the maximum extent permitted by applicable law, GR8FL LLC will not be liable for indirect, incidental, special, punitive, or consequential losses that were not reasonably foreseeable when the contract was entered into.

Any limitation in this section applies only to the extent permitted by applicable law.

SECTION 14 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless GR8FL LLC and its officers, employees, contractors, and service providers from third-party claims arising directly from:

  • Customer Content that you did not have the legal right to submit;
  • Your infringement of another person’s intellectual-property, privacy, publicity, or other legal rights;
  • Your unlawful or fraudulent use of the Services; or
  • Your material breach of these Terms.

This section does not require a consumer to indemnify GR8FL LLC for losses caused by GR8FL LLC’s own negligence, unlawful conduct, breach of contract, or violation of mandatory consumer law.

SECTION 15 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law.

Any unenforceable portion will be treated as severed, and the validity and enforceability of the remaining provisions will not be affected.

SECTION 16 - SUSPENSION AND TERMINATION
You may stop using the website or request closure of an applicable account at any time. Cancellation and refund rights remain governed by the applicable product terms and Refund, Exchange & Return Policy.

We may suspend or terminate access when we reasonably believe that a user:

  • Has materially breached these Terms;
  • Has used the Services unlawfully or fraudulently;
  • Presents a security or safety risk;
  • Has infringed another person’s rights; or
  • Has failed to pay amounts properly due.

Where appropriate, we will provide notice and a reasonable opportunity to correct the issue before terminating paid access. Immediate suspension may occur when reasonably necessary to address fraud, illegal activity, security threats, harmful conduct, or legal obligations.

Termination does not eliminate rights, refunds, remedies, or obligations that arose before termination or that cannot legally be excluded.

SECTION 17 - ENTIRE AGREEMENT
These Terms, together with the policies and product-specific terms incorporated by reference, constitute the agreement between you and GR8FL LLC concerning the applicable products and services.

If a product page, order confirmation, or product-specific policy contains a term that is more specific than these general Terms, the more specific term will control for that product or service to the extent of the conflict.

Nothing in this section overrides mandatory consumer rights or any legal rule governing the interpretation of consumer contracts.

SECTION 18 - GOVERNING LAW
These Terms and any separate agreement under which GR8FL LLC provides products or services are governed by the laws of the State of Florida and applicable federal law of the United States, without regard to conflict-of-law principles.

If you are a consumer located outside the United States, this choice of law does not deprive you of any mandatory consumer protection available under the law that would otherwise apply to you.

Nothing in these Terms prevents an eligible consumer from bringing a claim in a court or forum available under applicable mandatory law.

SECTION 19 - CHANGES TO THESE TERMS
We may update these Terms to reflect changes to our products, services, business practices, technology, security requirements, or legal obligations.

The version of the Terms in effect when an order is placed will generally govern that order. Updated Terms will apply prospectively unless:

  • Applicable law requires a change to an existing service;
  • The change is reasonably necessary for security or to prevent misuse;
  • The customer expressly agrees to the updated term; or
  • The change does not materially reduce the customer’s rights.

When a change materially affects an ongoing paid service, we will provide reasonable notice where required and explain when the updated term will take effect.

Continued browsing alone will not be treated as acceptance of a material change to a previously completed purchase when affirmative acceptance is required by applicable law.

SECTION 20 - CONTACT INFORMATION
These Terms are issued by:

GR8FL LLC
Doing business as GR8FL GOODs
Mailing address: 2125 Biscayne Blvd., Ste 204, #17022
Miami, FL 33137
Email: gr8flgoods@gmail.com